❓
Frequently Asked Questions
What is the machine packaging like?
We use a 3-layer package: an inner waterproof plastic bag, a middle foam layer for shock protection, and an outer professional plywood craft case.
Will the package be damaged during transportation?
Our packaging accounts for all damage factors to ensure safety. Our shipping agents are highly experienced in secure global transportation.
How do I install and operate the machine?
The machine is pre-installed before shipping. We provide detailed training videos and a user manual. About 95% of customers learn to operate it independently.
What happens if the machine has technical issues?
Contact us immediately. We respond within 24 hours to provide technical support and solve the problem for you.
What is the warranty period for this CNC router?
We provide a 1.5-year quality guarantee. Main parts (excluding consumables) are replaced free of charge during the warranty period.
What is the lead time for delivery?
The standard delivery time is within 7-15 working days after receiving the initial payment.