❓ Frequently Asked Questions
1. What are the accepted payment methods?
We accept L/C, T/T, and other standard international payment methods.
2. What is the typical delivery time?
The standard delivery time is 30 days after receiving the downpayment. We maintain long-term cooperation with reliable forwarders to ensure smooth shipment.
3. What does the warranty cover?
We provide a one-year guarantee from the delivery date under normal operation. We are responsible for maintaining damaged parts under normal conditions during the warranty period.
4. Do you provide technical support?
Yes, we offer 24-hour technical support by email or calling, along with user-friendly English manuals for machine use and maintenance.
5. Is OEM service available?
Yes, OEM service is accepted to meet the specific needs of customers ranging from individuals to international companies.
6. What kind of after-sales service is provided?
We provide a one-stop service experience with a knowledgeable technical support team capable of providing engineer overseas service if required.
TitanPro Cutting
