Q: What is the warranty policy?
A: Two years guarantee of the whole machine, one year for electrical components. For hardware issues, failing parts (excluding consumables) shall be replaced or repaired free of charge during the warranty period. For software issues, we provide manuals and videos, and technicians are available for online guidance.
Q: How do I choose the right CNC router model?
A: Simply let us know your specific working requirements (materials, size, thickness), and we will recommend the most suitable models. We offer MTC, ATC woodworking centers, pneumatic tools changers, and multi-axis solutions.
Q: Is technical support available after purchase?
A: Yes, we provide lifelong technical support. We can assist via email, video calls, or remote control software to ensure your machine operates smoothly.
Q: Can the machine be customized?
A: Absolutely. Many components such as the working table size, spindle power, and control system can be customized based on your specific production needs.
Q: What software is compatible with this CNC machine?
A: Our machines are compatible with industry-standard software like Artcam, Powermill, and other G-code generating programs with the appropriate post-processors.
Q: How do you ensure machine quality before shipping?
A: Every machine undergoes at least three comprehensive tests and a final inspection process. We also support third-party inspections to guarantee overall high quality before dispatch.
TitanPro Cutting
